Customer Care
At Kids' Custom Stories, our relationship with our customers extends far beyond the creation of unique tales. We're not just in the business of crafting personalised children's stories; we're in the business of sparking joy and fostering imagination.
Our dedicated customer care team is here to answer any questions about our story creation process, your order, or anything else you might be curious about. Reach out to us at kidscustomstories@gmail.com. We are available and eager to assist 24/7.
Your and your children's satisfaction is our highest priority. Thank you for allowing us to craft unique stories for your little ones.
Privacy & Safety
At Kids’ Custom Stories, your child’s privacy and well‑being are paramount.
We use only the information you provide—such as your child's name and story personalization details—to craft their unique book. These details are used exclusively for that purpose and are never shared with third parties.
During order placement and story creation, your data is protected with industry‑standard encryption. We maintain strict internal safeguards to prevent unauthorized access or disclosure of personally identifiable information. kidscustomstories.com
Our policies and systems comply with the UK’s Age-Appropriate Design Code (“Children’s Code”) under the Data Protection Act 2018—ensuring children’s data is collected only when necessary and always with the strongest privacy settings. en.wikipedia.org
Copywrite and Ownership
All stories, illustrations, and creative content within Kids’ Custom Stories are protected by copyright and remain the intellectual property of Kids’ Custom Stories. When you purchase a book, you are granted the right to use and enjoy your custom story for personal, educational, or gift purposes.
We respect your family’s privacy and creativity. While Kids’ Custom Stories retains ownership of the original book assets, we will never use the specific personalized elements of your child’s story (such as their name or unique story details) for any commercial purpose, promotional material, or publication without your explicit permission.
If you represent a school, bookshop, or retailer interested in offering Kids’ Custom Stories, we welcome your partnership and offer special wholesale pricing. Please contact us at info@kidscustomstories.com to learn more.
Wholesale Inquiries
At Kids' Custom Stories, we believe in spreading the magic of personalized storytelling far and wide. We're thrilled that our stories often find their way into educational settings, enriching school libraries and classrooms. If you represent a school, bookstore, or other retail establishment and are interested in stocking our custom stories, we’d love to hear from you.
We offer competitive wholesale pricing and are committed to supporting our partners in bringing joy to children through our stories. Please email us at Info@kidscustomstories.com with your institution’s name, location, and the types of books or brands you currently carry. We will promptly follow up with our wholesale pricing, catalog, and any additional information you may need.
Thank you for considering adding Kids' Custom Stories to your collection. We look forward to the possibility of partnering with you.
Que T&C's
During periods of high demand, we implement a queuing system to ensure smooth service for everyone. To join the queue or waitlist, an email address is required. This helps prevent multiple entries and keeps the process efficient for all customers.
Once you join the queue, you will receive a confirmation email. When you reach the top of the queue, you will receive another email with a link to the customisation form.
Payment Methods
Credit / Debit Cards
PAYPAL
Crypto
