Shipping & Returns
At our company, we take pride in the uniqueness and quality of each product we craft. Due to the individuality of each item, and the dedicated craftsmanship required, shipping times can vary significantly. We strive to deliver your purchase as quickly as possible but, due to these variables, the average shipping time typically falls within a range of 5 to 10 days.
Please note that this is an estimated timeframe and actual delivery times may be subject to variation. We appreciate your understanding that the distinctive nature of our products may occasionally necessitate longer shipping times. We assure you that we make every effort to process and ship your order promptly without compromising the unique touch that makes our products special. We will provide tracking information upon shipment to keep you updated about your order status. Your patience and understanding are greatly appreciated as we work to deliver your uniquely crafted product.
Return & Exchange Policy
At our company, each product is uniquely crafted, created, and curated to provide a personalized experience for our customers. Due to this unique nature, our standard policy is not to offer refunds once a purchase has been made. We put a tremendous amount of effort and dedication into ensuring the individuality and quality of each product and believe that this policy is necessary to respect the time and effort invested by our team.
However, we are committed to the satisfaction of our customers and maintain an exception to this rule. If you have received a product that is not what you ordered or if there is a significant discrepancy between the item you receive and its description at the time of purchase, we will be glad to address the issue. In these cases, customers may be eligible for a refund or exchange. To initiate this process, please contact our customer service team within 7 days of receiving the product, providing full details of the discrepancy. Please note that any refund or exchange will be at our discretion and will require an assessment of the claim to ensure its validity.