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Shipping & Returns

Shipping Policy

At our company, we take pride in the uniqueness and quality of each product we craft. Due to the individuality of each item, and the dedicated craftsmanship required, shipping times can vary significantly. We strive to deliver your purchase as quickly as possible but, due to these variables, the average shipping time typically falls within a range of 14 to 16 days with the que. Or within 10 days if you choose to skip the que.

Please note that this is an estimated timeframe and actual delivery times may be subject to variation. We appreciate your understanding that the distinctive nature of our products may occasionally necessitate longer shipping times. We assure you that we make every effort to process and ship your order promptly without compromising the unique touch that makes our products special. We will provide tracking information upon shipment to keep you updated about your order status. Your patience and understanding are greatly appreciated as we work to deliver your uniquely crafted product.

Return & Exchange Policy

At Kids Custom Stories, we pride ourselves on crafting personalised storybooks that meet and exceed your expectations, offering a truly unique experience. We understand the importance of satisfaction in the personalised products we provide. While our standard policy reflects the bespoke nature of our work, not offering refunds once a purchase has been made, we stand by the quality and customisation of each storybook.

To ensure your utmost satisfaction, we offer a specific guarantee: if the first draft of your story does not align with your expectations and you notify us within 48 hours, we will provide a full refund. This commitment is part of our dedication to creating memorable, personalised reading experiences for your child. Should there be any concerns about your order or its alignment with your original request, please reach out to our customer service team promptly to discuss your refund or adjustment options. We're here to ensure that your custom storybook brings joy and wonder to your child's reading journey.

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